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Guest Comment Card

We are delighted that you chose to stay with us during your recent trip to Ocean City, Maryland. We hope you were pleased with our services and amenities that we offer. We are committed to providing an outstanding guest experience and we encourage you to return. By taking a moment to answer these questions and providing your comments, we can build on our strengths and, where necessary, improve and correct our weaknesses. Thank you for your time!

Room Number

Date of Stay


Did you participate in any of our packages

Yes No

If so, which package?


Have you stayed with us before?

Yes No

Would you recommend the Francis Scott Key Family Resort to others?

Yes No

Why or Why Not would you recommend us?

What was the purpose of your visit?

Business
Pleasure
Both

How did you hear about us?

Friend
Family
Advertising
Search Engine
Website
Other

If Other or Advertising, please specifiy

Please rate the following:

( 1 = poor/needs improvement, 5 = Excellent )

Reservation Process:

1   2   3   4   5  

Service upon arrival at front desk:

1   2   3   4   5  

Overall staff and personnel:

1   2   3   4   5  

Room Quality:

1   2   3   4   5  

Cleanliness of Room:

1   2   3   4   5  

Comfortable Accomodations:

1   2   3   4   5  

Staff & Personnel:

1   2   3   4   5  

In-Room Amenities:

1   2   3   4   5  

Indoor Pool:

1   2   3   4   5  

Arcade:

1   2   3   4   5  

Fitness Room:

1   2   3   4   5  

Guest Laundry Facilities:

1   2   3   4   5  

Picnic Pavilion:

1   2   3   4   5  

Seasonal:

Private Spayground Attraction:

1   2   3   4   5  

Beach Shuttle Service:

1   2   3   4   5  

Playground/Vollyball Area:

1   2   3   4   5  

Peg Leg Putt Putt:

1   2   3   4   5  

Outdoor Pool:

1   2   3   4   5  


Did you experience any problems during your stay?

Yes No

If so, Please indicate the area(s) in which you experienced a problem:

Room
Broken Item
Water
Noise
Telephone
HVAC
TV/Remote
Bathroom
One of our Amenities
Staff

Did you report the problem?

Yes No

How would your rate the problem resolution?

Satisfaction:

1   2   3   4   5  

Timeliness:

1   2   3   4   5  


Did you visit our website prior to your visit?

Yes No

Did you use our on-line reservation feature?

Yes No

Were any of our associates especially helpful?


Would you return to stay with us again?

Yes No

We would like to hear your comments and wishes

What as the highlight of your trip to Ocean City, Maryland
(restaurant, attration, amusment, etc)?


Name

Address

Phone Number

Email Address