All guest rooms are non-smoking. Smoking is not permitted in any guest room. You will be charged if smoking is evident in your room. There are designated areas throughout the property that you may smoke.
Guest wristbands are required. Each guest must wear the wristband given to them upon arrival while using our guest amenities. Lost or stolen wristbands will result in a $10.00 replacement fee. This is not refundable if they are found or unused at the end of your stay.
Only our indoor swimming pool is lifeguarded. Please be mindful of posted rules at all pools. The Francis Scott Key Family Resort can not be held responsible for pool safety.
If outgoing calls from your guest room exceeds $10.00, we will ask for payment and your phone will be turned off until payment is rendered.
If any malicious damages are done to your room, a charge will result. If destruction to the room and property is evident & intentional, you may be prosecuted to the furthest extent of the law.
No Refunds Issued after check-in for any reason.
No Pets Allowed. If a pet or evidence of a pet is found in your room, we will ask you to leave immediately. You will not receive a refund.
The Francis Scott Key Family Resort has a strict "ZERO TOLERANCE" noise policy. We consider "family wind down time" to be around 11:00pm. Excessive noise may result in additional charges if it becomes necessary to compensate other guests as a result of non-compliance with our quiet hours. In addition, following a noise complaint, you and any guests in your room may be asked to leave immediately. You will not receive a refund.
If you cancel your reservation for any reason, you will be charged a $10.00 administrative fee, even within of our cancellation policy.
Our liquor license prevents open containers of alcohol to be brought into the restaurant and pool bar where alcohol is served. Please be respectful of this policy.
All property "common areas" are monitored with video surveillance equipment 24 hours a day.
We are unable to give out your room number to anyone that inquires. This is designed to protect you. We thank you for understanding and adhering to these policies.
We guarantee that rooms will be ready for check-in no later than 3pm on the day of arrival and check-out time is at 11am on the departure day. Guests are welcome to enjoy our amenities through the afternoon after check-out.
12806 Ocean Gateway Ocean City, MD 21842
Hotel Office - 410-213-0088
Toll free - (800) 213-0088
Fax - (410) 213-2854
Skype - francis.scott.key.family.resort
© Francis Scott Key 2017
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